Reference

Access, Eligibility and Your Account Rights

Using bde3 — whether you fund your account via bKash, Nagad, or Rocket — depends entirely on your local law and whether your region is eligible. Read these terms carefully so you understand what applies to your account before you proceed.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket contextLocal law complianceYour right to request changes
bde3 Access, Eligibility and Your Account Rights
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We keep your account data only as long as your account is active or as required by our operating obligations. Security on all account pages — including the payment section where you manage bKash, Nagad, and Rocket details — uses SSL encryption. You can request a copy of your stored data, ask us to correct it, or request account closure at any time through the support paths above.

Cookie Handling

We use session cookies to keep your account logged in and analytics cookies to see how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login uses OTP verification to your registered mobile number. This applies whether you access the account through mobile on bKash-linked sessions or desktop.

Data Retention

Account records, transaction logs including bKash and Nagad transfers, and identity documents are held for the period required by our operating terms and then deleted on schedule.

Change Requests

To update your registered details, correct stored data, or request full account deletion, contact us via live chat or email with your account reference and the change you need made.

CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about account eligibility, a specific term you disagree with, or a request to access or delete your personal data, our support team handles these directly. You can reach us through live chat, email, or our account help form — use the channel that suits you and quote your account reference so we can act without delay.

Live Chat Open the chat icon from your account dashboard. Quote your registered mobile number and the specific legal query so the team can route it correctly.
Email Support Send your legal request or data query to our support address. Include your account ID and the relevant term or policy section you are writing about.
Account Help Form Use the in-account help form under Settings to submit eligibility questions or withdrawal disputes tied to a specific bKash, Nagad, or Rocket transaction.

Common Legal and Eligibility Questions

Below are the questions we hear most often about account terms, jurisdiction rules, and data rights. If your question is not covered here, reach us through live chat with your account reference.

Access depends on your local law and eligible region. We do not confirm legality for every location. Check your local rules before opening or using an account.

We post updates to this page. Continuing to use your account after an update means you accept the revised terms. If you disagree, contact us to close the account.

Yes. Send a data access request through email or live chat with your account ID. We will confirm receipt and provide your data within the timeframe stated in our privacy notice.

Use the in-account help form under Settings, select the transaction date and method, and describe the issue. Our team reviews wallet transaction logs and responds with findings.

The governing law is stated in the full terms document linked from your account dashboard. Jurisdiction rules apply based on your eligible region at the time you registered.

Contact us via live chat or email, quote your account reference and confirm your registered mobile number. We process closure requests and confirm once your account is fully deactivated.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.